Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
At Elvia, your experience is our priority. We believe in the power of our technology and stand by the results it delivers.
That’s why we offer a 60-day money-back guarantee so you can try Elvia with confidence and peace of mind. Return Order Here
How long does shipping take?
For most orders, expect delivery within 7–14 business days.
You’ll get tracking info the moment your order ships.
How much is shipping? Where do you ship to?
We offer free worldwide shipping so you can experience real results, risk-free, no matter where you are.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped.
Please track your order using our tracking page.
What’s your return policy?
If your Elvia device arrives damaged, defective, or with any manufacturing issues, we’ve got you covered.
Simply provide proof of the problem (such as photos or video), and we’ll send you a replacement at no extra cost.
This also applies to issues like malfunctioning modes, faulty patches, or missing components in the package. Return Order Here
How do I start a return or exchange?
If it so happens that you're not satisfied with your Elvia Beauty Device, or it arrived damaged, defective, missing components, or with any manufacturing issues, we're here to help.
Simply contact us through our website under the "Return" section, and we’ll guide you through the hassle-free return process.
Find answers about our products
Products Information
How do the EMS pulses work? Is it safe?
Facial EMS sends gentle electrical pulses through small electrodes on the skin.
These pulses mimic natural nerve signals, making the facial muscles contract and relax.
The stimulation helps to tone muscles, improve circulation, and enhance skin firmness.
This safe and non-invasive technology improves skin firmness over time without pain or discomfort.
It’s designed to be both effective and gentle for regular use.
Do the patches contain any active ingredients?
The patches themselves do not contain any active skincare ingredients.
They are made from hydrogel, it is a soft, water-based material that’s sticky and conductive.
In EMS patches, it allows the electrical pulses to pass evenly into the skin while keeping the electrode comfortably in place.
What skin concerns do the patches help with?
The Elvia Beauty Device targets common concerns such as:
Sagging skin → by toning underlying facial muscles.
Fine lines & wrinkles → improved circulation and muscle stimulation can give a smoother look.
Loss of firmness → gentle tightening effect.
Poor circulation / dull skin tone → boosts blood flow for a fresher appearance.
Facial puffiness → light stimulation helps with lymphatic drainage.
How is this different from existing solution?
Experience the next generation of skincare. Our EMS device combines precision technology with advanced muscle stimulation to redefine your beauty routine.
Unlike conventional devices, it targets underlying facial muscles for a lifted, radiant, and youthful look without invasive treatments.
How long do the patches last?
Our hydrogel patches safely conduct microcurrent pulses to the muscle layer without irritation.
Over time, the gel dries out, reducing its effectiveness. For optimal sculpting and lifting results, we recommend replacing patches regularly based on usage.
Can I use the patches with other skincare products?
Do not use skincare products, water, makeup, or any other cosmetics on your face while using the patches. Make sure your face is completely clean and dry before application.
After your session, you’re free to apply any products you like.
Is it suitable for all skin types and ages?
Suitable for all skin types.
Not recommended for children aged 14 and under.
Are there any precautions I should take?
Please consult your doctor before using the device if you:
- are currently under medical treatment for a physical condition
- have a malignant tumor
- are pregnant or postpartum
- have heart disease, high blood pressure, or cranial nerve disorders
- are taking medication and have a fever above 38°C (100.4°F)
- have an infectious disease
- have skin disorders or abnormal skin conditions
- are experiencing an acute illness
- have been advised to rest due to health reasons
- have abnormal or excessive bleeding
- are unable to communicate or express your wishes freely
- have sensory impairments due to diabetes-related circulatory disorders
- have a known allergy to electrode pads
- are under the age of 14 (not suitable for children)
How often should I use the patches for best results?
We recommend using the device 2–3 times per week, for about 15 minutes per session.
Avoid overuse, as your muscles need time to rest and recover for best results.
When will I start seeing results?
You’ll feel the skin feeling thighter after the first use.
Noticeable improvements like reduced puffiness and firmer skin within 3–6 weeks* of regular use.
*Results can vary for each person depending on skin type and condition.
Are results permanent?
EMS lifts work cumulatively, the more consistently you use the device, the more toned and sculpted your face becomes.
Think of it like a workout for your facial muscles: regular use helps maintain a firmer, lifted appearance.
Be sure to stock up on refill patches to keep your lift consistent and maintain results.
Refill Patches
Is it easy to use? Is there a guide?
Yes, the Elvia beauty device is simple and easy to use, and each session takes only 15 minutes.
Every order comes with clear video instructions and a detailed manual to guide you through the entire process, ensuring you achieve the best results.
The Elvia Beauty Device comes with a manual. Even if you're new to this type of skincare, the steps are easy to follow.
FIND ANSWERS ABOUT HOW TO USE
Using Your Elvia Device
Can I re-use the patches?
The hydrogel patches can be reused multiple times, but their effectiveness may decline as the gel it is made out of dries out. For optimal results, replace patches when they no longer stick properly or deliver consistent pulses.
When can I not use the device?
DO NOT USE:
- Use on broken or irritated skin – avoid cuts, rashes, or sunburned areas.
- Apply near the eyes or sensitive mucous membranes – stick to recommended facial areas.
- Use on metal implants or pacemakers – EMS can interfere with electronic or metal implants.
- Use while sleeping, driving, or operating machinery – EMS causes involuntary muscle contractions.
- Apply over areas with severe inflammation or infection – could worsen irritation.
- Use with wet hands or in water – risk of electric shock.
- Exceed recommended intensity or duration – higher levels can cause discomfort or skin irritation.
Do I need to prep my skin before using it?
Yes! For the best experience, make sure your face is completely clean and dry before applying the patches.
Avoid using any skincare products or makeup during your session to ensure the pulses work effectively.
Does it hurt or feel uncomfortable during use?
Elvia patches deliver gentle EMS pulses that are designed to be comfortable and non-invasive.
Most users experience tingling, light muscle contractions, or a subtle massage-like sensation, never pain.
We recommend starting at a lower intensity and gradually increasing it to find the level that feels best for you. Using too high an intensity too quickly may cause discomfort.
If you experience pain or discomfort, stop using the device immediately. Gently remove the patches, check your skin for any irritation, and allow it to rest. If discomfort persists, consult a healthcare professional before resuming use.
Is it really hands-free? Can I move around while wearing it?
Yes! The Elvia device is completely hands-free, allowing you to go about your day while wearing it.
You can move around, work, or relax comfortably during your session without any restrictions.
How many modes are there, and how do I choose the right one?
The Elvia device features 8 modes targeting different skin concerns, along with 19 strength levels to customize your experience.
Start with gentler modes and lower strength settings, then gradually adjust based on your comfort and desired results. This lets you tailor each session perfectly to your skin’s needs.
How long should I wear them during each session?
We recommend wearing the Elvia patches for about 10 to 20 minutes per session.
Do not overuse the device, as excessive sessions may cause muscle fatigue, tension, or discomfort.
For best results, use the device at least 2-3 times a week.
Muscles need rest to recover, so give your facial muscles time between sessions to avoid fatigue and ensure optimal results.
How do I apply the Elvia hydrogel patches correctly?
Prepare your skin: Start with a clean, dry face.
Apply the hydrogel patch: Remove a patch from its seal (keep the seal for reuse). Gently place it on the targeted area and press down to ensure full contact with your skin. Make sure it’s securely adhered before starting.
Attach the host: Place the host device onto the patch using the magnets.
Set your session: Use the remote to turn on the host and select your preferred mode and intensity.
Relax and enjoy: Sit back while Elvia gently works on toning and lifting your facial muscles.
How do I clean my Elvia device?
Patches:
The sticky side of the patch cannot be fully cleaned. You may gently wipe it with a slightly damp cloth using only water.
Avoid soaps, alcohol, or other cleaning agents, as these can damage the hydrogel and reduce effectiveness.
If the patches have lost their effectiveness or are not hyienic anymore, please be sure to purchase new ones.
Refill Patches
Hosts and Remote:
Wipe the surface with a soft, damp cloth.
Avoid getting water or cleaning solutions inside the device or on the magnets.
Dry completely before attaching a patch.
Didn’t find the answer you were looking for? Please reach out to us we’re here and happy to help!